Project “Comprehensive Multi-Sectoral Assistance for Vulnerable Families in Kharkiv Region”

From October 2025 to July 2026, NGO “Responsible Citizens” implemented the project with the support of the Humanitarian Fund for Ukraine, in partnership with the Charitable Foundation “Unity for the Future” and the Charitable Organization “Charitable Foundation for Development and Social Justice of Ukraine.”

We worked in the following communities of Kharkiv Oblast: Rohanska, Balakliia, Savynska, Kolomatska, Zmiivska, Novopokrovska, and Derhachivska.

The objective of the project was to strengthen social cohesion within communities and provide quality social support to vulnerable low-income families with children through a case management approach.

Over the course of the project, 319 families raising 336 children received case management support.

The families supported included:

• families experiencing difficult life circumstances;
• internally displaced persons (IDPs);
• families raising children with developmental disabilities and/or disabilities;
• families at risk of having a child placed in residential institutional care.

How the mobile team worked:

• We travelled to families’ places of residence as a team consisting of a social worker and a psychologist, with a lawyer or speech therapist joining when needed.
• Together with each family, we identified their needs, strengths, and available resources.
• We developed an individual support plan with clear steps, timelines, and designated responsibilities.
• We assisted families with obtaining or restoring documents, accessing social benefits and entitlements, protecting children’s rights, and addressing cases of domestic violence.
• Where necessary, we connected families with other services, liaised with service providers, helped them access the required services, and provided follow-up support.
• We provided guidance on coping with stress and introduced simple self-support techniques.
• We worked in the best interests of the child and, where a safety risk was identified, facilitated an appropriate and safe response.
• We provided information on how to safely report cases of sexual exploitation or abuse and ensured a confidential response to every report.

As part of the project, 302 families received targeted cash assistance. This assistance helped families address urgent needs, including purchasing medicines, warm clothing for children, children’s beds, school supplies, and other essential items.

At every stage of our work, we ensured the protection of personal data and maintained transparent feedback and complaints mechanisms with clear response timelines.

All services provided under the project were free of charge, voluntary, and confidential. We collected only the minimum information necessary to provide the services and ensured that this information was protected.

The project was completed on 31 July 2026.

NGO “Responsible Citizens” thanks its partners for the opportunity to implement this project and the teams who worked alongside families across Kharkiv Oblast every day.