Where risks increase — we strengthen our presence

In eastern Ukraine, especially in frontline areas of Donetsk region, shelling is intensifying and civilian infrastructure is being heavily damaged. Every day, residential buildings, schools, and hospitals are under threat — and with them, the lives of people who only yesterday tried to preserve their normal routines.

Under these conditions, mobile teams from the NGO Responsible Citizens are working directly in affected communities, offering comprehensive support to those who need it most. This is not a one-time intervention, but a sustained presence combining psychological, social, and humanitarian aid.

“We’re witnessing not just more shelling, but deeper human suffering. Every day we meet families who lost their homes or barely survived under the rubble. First and foremost, we provide the sense that no one is left alone. We take people under our care, respond quickly to needs, and help restore at least a shred of stability. Recently, we supported a family with children who spent several hours trapped under debris after a strike. We held a crisis session, referred them to social services, and provided material assistance. It’s not easy work — but it offers a chance to begin recovery,” — says Oksana Ivatina, regional coordinator in Donetsk oblast.

What mobile teams do:
🔹 provide psychological support to families with children;
🔹 assist in solving social issues and recovering documents;
🔹 deliver humanitarian aid — cash payments, vouchers, essentials.

Teams work closely with local authorities, social services, and humanitarian partners. Because support must be not just sensitive, but also effective, coordinated, and sustainable.

The mobile teams operate under the UNICEF-supported project:
“Strengthening community capacity to deliver essential protection and resilience services in Kharkiv, Donetsk, Dnipro, and Zaporizhzhia oblasts”, implemented by Responsible Citizens.

📞 If you or your loved ones need support, contact us:
Hotline of NGO Responsible Citizens: +38 066 56 70 016